To better serve Intel’s global customer base in their native languages and reduce support costs, Intel IT conducted two proof-of-concepts and designed prototypes that integrate machine translation into existing collaboration environments to deliver real-time multilingual translation. We concluded that multilingual chat and forums could be used successfully by our customer support teams, and these tools had significant promise to deliver many benefits across the enterprise.
At Intel IT, failure is acknowledged as a necessary part of the innovation process.
Intel CIO’s priorities for accelerating Intel’s growth
Intel IT assesses Windows* 8 on Intel® architecture-based tablets
Intel IT’s new leader discuss priorities and changing business needs.
Intel IT’s efforts to help meet market demands
Insight on how Intel prioritizes IT spending