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Leading the Competition: Solution Brief

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Bossers & Cnossen looks to Intel®vPro™ technology to boost services revenue. Challenges • Move to services. IT reseller Bossers & Cnossen was looking for new revenue streams by focusing on value-added services. • Activating management. Tasked together, with Intel, to oversee a large Intel® vPro™ technology activation project at Hanze University of Applied Sciences (Hanze UAS) Solutions • Test and trial. Ran a small proof of concept on six desktops highlighting benefits of Intel vPro technology and best practices in activating remote management capabilities • Impressive feat. PoC findings helped Hanze UAS activate 95 percent of its desktops in just four weeks Impacts • Hands-on experience. Gained first-hand experience of an Intel vPro technology activation project, meaning Bossers & Cnossen can better build a business case for future customers • Future fit. Stands to benefit from additional revenue stream thanks to Intel vPro technology, supporting a wider business strategy to offset decreasing margins from hardware sales with value-added services revenue Changing landscape One of the largest IT resellers in the Netherlands, Bossers & Cnossen provides hardware and IT services to medium and large not-for-profit and private enterprises. Its expertise extends from the design, delivery, and installation of the physical infrastructure to ongoing maintenance and management. Most of Bossers & Cnossen’s revenue comes from hardware sales, but as the IT market segment evolves (e.g., toward cloud computing), it is becoming increasingly difficult for IT resellers to rely solely on hardware sales to maintain current revenue – nevermind increase market segment share. Jaap Kommandeur, program manager at Bossers & Cnossen, explains: “Around 85 percent of our gross turnover comes from hardware sales, but these margins are starting to diminish."