Telefónica: Meeting Top-Tier SLA Requirements

High-throughput, low-latency virtual data center runs on vSAN*, Intel® Xeon® Scalable processors, and Intel® Optane™ DC SSDs.

At a Glance:

  • Telefónica Business Solutions is dedicated to managing at a global level business segments for enterprises, multinational corporations, wholesale, and roaming.

  • An optimized hyperconverged infrastructure solution with Intel® Optane™ DC SSDs and Intel® Xeon® Scalable processors enabled Telefónica’s VMware vSAN*-based infrastructure to meet the most demanding storage SLAs. With Intel Optane DC SSDs as the cache device in HPE ProLiant* Gen10 servers, Telefónica’s customers can expect consistent, first-class I/O performance.

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Telefónica is one of the largest telecommunications companies in the world. Based in Madrid, Spain, the company operates in 16 countries and serves more than 336 million customers. The desire for increased simplicity, efficiency and agility, combined with hybrid deployments and infrastructure refresh cycles, is driving cloud service providers (CSPs) like Telefónica toward hyperconverged infrastructure (HCI). Telefónica worked with Intel, VMware, and the server original equipment manufacturer (OEM) to design and conduct a proof of concept that explored how HCI could solve two important business problems: lower data center costs and improve data center manageability—without compromising the performance of Telefónica’s Virtual Data Center (VDC) service around the globe.

Challenge
As Telefónica’s VDC service evolved over time, a heterogeneous data center environment hindered operational efficiency and total cost of ownership (TCO) suffered. Recognizing the potential business value of an HCI solution, and that VMware is a leading enterprise software technology provider, Telefónica defined a consolidated platform that was easy to manage and provided excellent throughput. However, the cache devices used in the test platform did not deliver the low storage latency required by Telefónica’s customers’ mission-critical workloads. This meant that the test solution, if deployed, would require Telefónica to maintain two architectures—the vSAN* platform for less stringent storage service-level agreements (SLAs) and a traditional storage area network (SAN) for the top-tier SLA.

Solution
The answer to solving the latency problem lay in using a new technology for the vSAN caching tier—Intel® Optane™ DC SSDs—enabling Telefónica’s vSAN-based infrastructure to meet Telefónica’s most demanding storage SLAs. Intel Optane DC SSDs provide consistent latency, quality of service, and low latency in the demanding mixed read/write workloads seen in a storage caching layer, delivering data rapidly to the CPU and applications. An optimized HCI solution based on the latest VMware and Intel® technologies was just what Telefónica—and its customers—needed.

“Finally, we can get a hyperconverged system that can match or exceed the performance of our traditional top-tier storage.”— José María Cuéllar, B2B global cloud director, Telefónica Business Solutions

Finding the Right Platform for Performance and Operational Efficiency
As Telefónica expanded the VDC service over the years, it deployed new VDC nodes in various countries. Concentrating on leveraging local procurement agreements and the expertise of local operation teams resulted in different VDC nodes using a variety of servers and other hardware from different suppliers. As the nodes grew, this heterogeneous data center environment became hard to manage, and governance was increasingly difficult. Operations teams were large because there were so many different configurations and management tools in use across the VDC nodes in Spain, Brazil, the United States, Colombia, Mexico, Chile, Peru, and Argentina. The end result was ever-increasing costs.

Seeking a better operating model, Telefónica decided to explore HCI—scale-out, software-integrated infrastructure that applies a modular approach to compute, network, and storage on standard hardware, using distributed, horizontal building blocks under unified management. HCI simplifies operational tasks by eliminating complex SANs and consolidating storage and compute on a single node. Throughout the cloud services industry, HCI is quickly replacing SAN—the global HCI market size is expected to grow from USD 4.1 billion in 2018 to USD 17.1 billion by 2023, at a compound annual growth rate (CAGR) of 32.9 percent.1 VMware is a leading supplier of HCI solutions, with a high degree of flexibility, comprehensiveness, and innovativeness.

Having chosen vSAN as the foundation of their evolution towards a homogenous VDC service platform, powered by Intel® Xeon® Scalable processors, Telefónica collaborated with VMware, Intel, and the server OEM to define a vSAN configuration and test plan. Tests showed that the platform could not meet Telefónica’s top-tier storage SLA (Platinum). This meant Telefónica would have to continue to use traditional storage equipment for Platinum storage—undermining the operational efficiencies they had hoped to gain from vSAN. After further consultation with Intel and VMware, Telefónica decided to evaluate Intel Optane DC SSDs for the vSAN cache, to see if that approach could enable them to meet all their critical performance metrics such as high throughput and low latency.

Differentiating with Low Latency, High Performance, and Cost Efficiency
VMware and Intel are jointly committed to delivering best in-class vSAN HCI solutions built on cutting-edge Intel Optane SSD technology. The two companies worked closely with Telefónica to fine tune its vSAN platform, so it met Telefónica’s business requirements. The three teams developed a test plan and worked through system optimizations. Using Intel Optane DC SSDs for the vSAN cache offered three key performance benefits, each of which is discussed in detail below:

  • Low congestion of internal storage I/O traffic
  • Linear performance scaling as block size increases
  • Consistent high throughput even as the cluster capacity occupation approaches 100 percent

Eliminating vSAN Congestion Is the Key to Meeting Stringent SLA Requirements
Telefónica’s original vSAN configuration used NAND-based SSDs for the vSAN cache. This type of SSD provides poor performance in mixed read/write operations, which will result in significant congestion at the cache and the capacity SSDs for large datasets.2 This congestion increased latency beyond the acceptable level for Telefónica’s Platinum storage tier.

Reconfiguring the vSAN nodes with Intel Optane DC SSDs reduced congestion for large datasets across the cluster of four vSAN nodes.3 As a result, the vSAN cluster was able to provide sustained high throughput, low latency, and consistent behavior over time for different I/O patterns—exactly what Telefónica needed.

Fast Caching Enables Linear Performance Scaling
Another important metric for Telefónica’s VDC nodes is linear scalability—that is, as the workload increases, so does the throughput. As shown in Figure 1, that is precisely what the Intel Optane DC SSD-based vSAN cache delivered during the proof of concept (PoC). As the block size in the test increased, the throughput (measured in MB/second) also increased linearly. Although latency also increased, again it was a linear increase consistent with the changes in block size, not a spike, which would have indicated a bottleneck.4

Figure 1. As the block size increased from 4K to 16K to 32K, Telefónica’s tests showed that using Intel® Optane™ DC Solid State Drives (SSDs) for the vSAN* cache tier enabled throughput (MB/s) to scale linearly.4

Sustained High Throughput and Low Latency
Figure 2 shows the test cluster’s performance in the most demanding scenario for a vSAN write cache, where the workload is 100 percent write and 100 percent sequential. Typically, this scenario would cause throughput and latency to degrade long before reaching the healthy cluster occupation limits recommended by VMware for vSAN.5

Figure 2. Intel® Optane™ DC Solid State Drives (SSDs) in the vSAN* cache tier enable throughput and latency to match the performance of an all-flash storage array, even as the cluster capacity occupation nears 100 percent.6

However, with the Intel Optane DC SSDs’ fast response at the vSAN cache tier, even as the working dataset grows to higher cluster utilization levels, throughput stays consistent, and latency remains similar to all-flash storage array performance—without the storage array expense and complexity.

With Intel Optane DC SSDs as the cache device, Telefónica’s customers can expect consistent, first-class I/O performance. Once the solution is deployed in Telefónica VDC nodes, end users can take advantage of the platform’s fast, efficient workload execution. Based on the compelling case for HCI using Intel Optane DC SSDs, Telefónica anticipates deploying vSAN across their VDC nodes, with the following expected benefits:

  • A consolidated, modern virtual infrastructure. With balanced compute and storage resources, Telefónica’s customers’ will be able to run IOPS-intensive operations on their virtual machines (VMs).
  • A single, homogenous platform. VMware and Intel technologies combine to provide a high-performance platform that can meet all Telefónica’s critical business metrics while providing consistent uptime and availability.
  • Ability to meet demanding SLAs. Even when cluster occupation was high and block sizes were large, throughput and latency—both important metrics for Telefónica’s customers’ experience and satisfaction—met Telefónica’s stringent SLA requirements for various workloads. In particular, the test system maintained nearly half a million I/O per second (IOPS) with latency below 1.5 ms for both random and sequential read operations.7
  • Efficient operations. Operational teams will be more compact, due to the simplification and standardization of VDC nodes.
  • Fast infrastructure provisioning. Telefónica will no longer need to configure a complex SAN and storage arrays.

Telefónica plans on conducting future testing that may lead to additional performance increases and cost efficiencies. The testing roadmap includes 2nd generation Intel® Xeon® Scalable processors and additional Intel® Optane™ technology.

VMware* and Intel: Enabling Next-Generation Virtualized Environments
For more than ten years, Intel and VMware have collaborated to deliver innovative data center transformation solutions. That legacy continues even today, through optimized VMware hyperconverged solutions based on Intel® architecture. With VMware’s software and best-in-class compute, storage and network hardware, cloud service providers can confidently scale and extend their businesses while gaining business agility, security features, and operational efficiency.

Spotlight on Telefónica
With 2017 revenue of over 52 billion euros, Telefónica is one of the leading telecommunications providers in the world. Products span a wide variety of business solutions, including networking, mobility, productivity and collaboration, security, Internet of Things (IoT), big data, and cloud services. One of its business units, Telefónica Business Solutions, is dedicated to managing at a global level business segments for enterprises, multinational corporations, wholesale (fixed-line and mobile telephone carriers, ISPs, and content providers) and roaming.

Telefónica’s cloud services business accounts for 50 percent of the revenue of the company’s B2B digital business. In particular, its Virtual Data Center (VDC) service offers the same capabilities and network topologies, security, and reliability Telefónica’s customers are used to in their own data centers, but with the added advantages of virtualization, automation, and cloud computing technologies. Telefónica operates the VDC service in eight countries in Europe, North America, and South America. The VDC service includes world-class connectivity, a comprehensive self-management portal and API, local nodes for compliance and latency, and local language support.

Technical Components of Solution
The testbed configuration deployed for the proof of concept (PoC) consisted of the following elements (the production configuration may differ):

  • Flash-optimized storage with VMware vSAN* v6.7
  • High-performance Intel® Xeon® Gold 6130 processors
  • vSAN cache drives: Intel® Optane™ SSD DC P4800X
  • vSAN capacity drives: Intel® SSD DC P4500 (NVMe*-based)
  • Network interface card (NIC): Intel® XL710-Q1 1-port 40 GbE
  • HPE ProLiant* Gen10 servers

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Avisos e isenções de responsabilidade

Os recursos e benefícios das tecnologias Intel® dependem da configuração do sistema e podem exigir hardware habilitado, ativação de software ou de serviço. O desempenho varia dependendo da configuração do sistema. Nenhum sistema de computador é totalmente seguro. Consulte o fabricante ou o revendedor de seu sistema, ou saiba mais em https://www.intel.com. // Talvez o software e as cargas de trabalho utilizados nos testes de desempenho tenham sido otimizados apenas para desempenho em microprocessadores Intel®. Testes de desempenho, como SYSmark e MobileMark, são medidos usando sistemas de computação, componentes, software, operações e funções específicos. Qualquer modificação em algum desses fatores pode provocar variação nos resultados. Consulte outras informações e outros testes de desempenho para ajudá-lo a avaliar melhor as suas compras, incluindo o desempenho desse produto quando combinado com outros produtos. Para obter informações mais completas, acesse https://www.intel.com/benchmarks. // Os resultados de desempenho são baseados em testes realizados na data estabelecida nas configurações e podem não refletir todas as atualizações de segurança disponíveis ao público. Para obter detalhes, consulte a publicação da configuração. Nenhum produto ou componente pode ser totalmente seguro. // Os cenários de redução de custos descritos destinam-se a servir de exemplos de como um determinado produto baseado na tecnologia Intel®, dentro das circunstâncias e configurações especificadas, pode afetar custos futuros e proporcionar economia. As circunstâncias variarão. A Intel não garante nenhum custo ou redução de custo. // A Intel não controla nem audita dados de benchmarks de terceiros nem os sites citados neste documento. Visite o site citado e verifique a precisão dos dados mencionados. // Em alguns casos de teste, alguns resultados foram estimados ou simulados usando análise interna da Intel ou simulação de arquitetura ou modelagem, e fornecidos para fins informativos. Qualquer diferença no hardware, software ou na configuração do seu sistema pode afetar o desempenho real.

Informações de produto e desempenho

2

O congestionamento é um mecanismo de feedback para reduzir a taxa de solicitações de E/S da camada vSAN do cliente para um nível em que os grupos de discos vSAN possam funcionar, deslocando a latência das camadas inferiores para a entrada sem alterar a taxa de transferência geral do sistema. Isso evita o desperdício de ciclos de CPU no processamento de solicitações de E/S que possam, eventualmente, ser canceladas. Valores altos e sustentados de congestionamento podem levar a uma latência mais alta e a uma taxa de transferência menor do que a desejada.

3

Carga de trabalho: 4KB de tamanho do bloco, 70% leitura / 30% escrita, 100% aleatório, 33% ocupação do cluster, falhas a tolerar (FTT) = 1.

4

Carga de trabalho: 70% leitura / 30% escrita, 100% aleatório, 33% ocupação do cluster, 64% ocupação de escrita do cache, com tamanhos de bloco de 4, 16 e 32 KB, falhas a tolerar (FTT) = 1.

5

A VMware recomenda 20 por cento de espaço livre em clusters vSAN para evitar o reequilíbrio do disco.

6

Carga de trabalho: 4 KB de tamanho do bloco, 100% escrita, 100% sequencial, diversas ocupações da capacidade do cluster, falhas a tolerar (FTT) = 1.

7

Carga de trabalho: 4 KB de tamanho do bloco, 33% ocupação do cluster, falhas a tolerar (FTT) = 1.